Our Services
Resorts Advantage provides services and related products which are currently marketed in the industry, like Travel Clubs, Fidelity Clubs
and Exit Programs, among others, to corporate clients as well as members of vacation clubs/timeshares and clients of hotel operations through
its three service centers:
Services are offered through:
Being one of the service company with presence in three cities (strategically located in America and Europe), we count with great relationships with multiple Financial entities which have been programmed by our Information Systems team with different global payment processing platforms allowing us to have a multi-currency Global System that allow for the following methods of payment:
Our infrastructure guarantees ONLINE ACCESS and REAL TIME application of all transactions conducted (payments, reimbursements, chargebacks and/or insufficient funds checks) for:
We also count with additional useful tools for our Clients such as: Online printing of receipts and credit card signature vouchers; statement of transactions reflecting payments posted, among others. Every process is controlled and conducted in compliance with the industry’s security regulations to maintain the trust and confidence of the Clients and Members who use our virtual point of sales and payment processing programs.
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At Resorts Advantage we enforce a strict recruitment and training process. Our Clients rely on our experienced and professional customer service representatives to provide high quality service.
We know the high marketing cost incurred when closing a sale. The Operations Department is committed to fully understand your procedures and product.
Our customer service
representatives will have all the product knowledge required to address any concern and/or scenario that may be presented by the Client or Member.
We offer the following complete Post-Sales Services:
We guarantee Excepcional Service; a satisfied Member is one who refers others, pays their fees in a timely manner and uses their membership.
Resorts Advantage has been in operation since 1990, therefore have ample experience with regards to the variety of products that have evolved throughout the years. Our Information Systems Team has always operated at the forefront by updating our reservations module, usage and inventory control modules and increasing different functions in order to support all of the requirements for each of the products like:
In order for the Reservations Department to provide the services that are currently marketed, RA has designed a unique infrastructure for control, management and inventory optimization for our Clients.
The reservations department will make deposits with affiliated companies or with any other third party partnership that our Client may request.
Reports and Statistics: We know that it is essential for our Clients to have online access to their
operation and to all types of information regarding reservations, destinations, usage and occupancy. Therefore, we offer multiple
operating and analytical reports available in real time.
We are one of the leaders in the industry in all aspects of Controls, Management and Collections of:
Some of our tools used to maintain the highest level of standards in the Collections Industry:
For purposes of optimizing costs and results, more international and independent hotels outsource their call centers, reservations centers and billing to external companies. Resorts Advantage has two decades offering these services to many international Clients, this has allowed us to optimize, in a continuous form, our procedures, standards and human resources to maintain our technological base up to date. We adapt to any of our Clients' platforms.
Why did we venture into the Technology Industry?
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