OVERVIEW
RA understands that resort collection activity is different from other
types of collections. With over 60 years accumulated experience our
Timeshare Division staff specializes exclusively with resorts
collection. Meticulous training and thorough understanding of the
buying-selling process of the product gives our agents a comparative
advantage over ordinary collections methodologies. They will work with
your new members, instructing them step by step in the advantages and
exclusiveness that having purchased into your timeshare or resort
property can give you. We will look for an amicable solution to your
debtor’s issues, always keeping in mind that you as the owner are
trying to preserve and maintain a vital relationship with your client.
Our Timeshare Division takes on numerous roles. Working as a
multifunctional team; our staff is complemented by our state of the
art service software RAVIS (Resorts Advantage Visual Information
System). This software service system combined with the efficiency and
friendliness of our team makes processes such as: reservation, sales &
marketing, deposit and exchange procedures, collections and account
updates efficient and fast. We understand how simple and smooth
transactions should be in order to create a solid relationship between
members and vacation clubs, guaranteeing client satisfaction and
complete fulfillment of member’s expectations. When you coordinate and
manage more than 65,000 vacations every year strategic logistics are
imperative. Our structural program is divided into two parts;
Services for members of vacation clubs
• Customer service
• New Members Department
• Reservations
• Deposits & Exchanges
• Collections
• Web payments & Account Information 24/7 worldwide
• Welcome packages & New Membership Services
• RA search engine
Services for vacation club staff; marketing and research
• Development of Timeshare Resort administration software
• Reports and member updates
• Contract and membership type analysis
• Extensive marketing programs
• Software service technical support & readjustments
• Lead Generations & Referral Programs
• Design and enhancement of applications for timeshare management.
Year by year Resorts Advantage represents for its clients an integral
service that encompasses all aspects of vacation ownership. Our
client’s reliance on our professionalism and administrative capacity
makes us the backbone of vacation ownership service for vacation
owners within their club.
When members call Customer service they will be confident that our
staff is not only bilingual; (English / Spanish) but will be able to
answer questions in many other languages too, including: Italian,
French, German and Portuguese. Basically we are here to provide any
information members may wish to have about the status of their
membership, account updates and information pertaining to the resort,
and members assigned exchange companies. Our agents are well prepared
to answer all tourist information questions relating to resort
amenities, services, activities, and places of interest; as well as
inputs on shopping, dining, and more.
Currently we are extending our professional services to resorts in
Europe, Canada, Caribbean, South America and the United States. Our
wide range of services to members includes: customer service,
reservations, and collections; in addition to providing our developers
and clients with membership management services and professional
insight about their members’ requests and needs.
We aim to be a trusted organization whose expertise in service has
been consolidated by time. We provide a personalized service supported
by a keen understanding of the needs of both our clients and their
members in every aspect of vacation planning.
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